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FAQ

emergency onsite mobile car battery replacement service jump start service 

Using FastFix Service


1.    When My Car Can't Start, How Do I Know That It's Because My Battery Needs To Be Replaced? Some troubleshooting is required and FastFix can help.  There are many reasons why a car can't start. But most likely it is due to either a dead / flat car battery or a starter solenoid (ie. ignition) issue. The following are the 3 scenarios where it is likely due to a car battery drained/failure.

  • If your battery is older than a year and you hear either no sound or a series of clicking sound when you crank your car - it is almost certain that it is due to a dead car battery. Call FastFix now - we will come and rescue you.
  • If you forget to turn off your headlights or other electronic gadgets, there is also a chance that your battery is drained / flat and need a jump start. If there are other drivers around with jump start cables, they may be able to help. Do your own jump start only if you are familiar with the process. Remember that the sequence of connecting the cables is important. If you are not sure or if your car is precious to you, call FastFix. We know how to do a professional job.
  • If you had not driven the car for an extended period (more than a few days), it is also possible that your car battery is drained / flat. In this case, you may also require a jump start. After successful jump start, you should drive your car for at least 20 minutes (at least 60km/h) for the alternator (charging system) to charge your battery. Call FastFix if you need help, we will not only jump start your car, we will check the condition of your battery and also test your alternator and give you useful tips.

2.    How Long Does It Take For You To Come To Me? Usually within 45-60 minutes if our mechanics are not on rescue jobs.  If they are, we will advise ETA (estimated time of arrival) to within a 30 minute range.

3.    How Long Does It Take To Replace The Car Battery? Usually within 20 minutes unless your car had been modified and if battery is corroded. This total time includes the time to give you an overview of the process, the actual replacement as well as testing your newly installed battery and your car's alternator (charging system). Where time permits, we will also share tips on maintenance of car's electrical/battery system.

4.    Will I Lose Settings for My Car's Electronics (eg. radio stations etc)? Usually no - unless your battery is 100% flat.  For continental cars and those that support a backup power source, we will set up a backup battery to power your car while we swap out your existing car battery - this will ensure that no settings are lost in the process. This is on a best effort basis as there may be rare situations where the settings will still be lost despite our best efforts. 

5.    What Brand of Car Battery Do You Use? We Prefer Amaron.  We prefer Amaron maintenance-free (MF or dry cell) car batteries. Amaron is the market leader in Singapore and used by 1 in every 2 motor vehicle on the road. It is also the battery of choice for public transportation (taxis) and other government and military mission critical vehicles.  We also carry a small quantity of Hoppecke car batteries to cater to continental (BMW, Mercedes, Audi, Volkswagen) car owners.

6.    Does You Battery Come With Warranty? Yes. All car batteries installed by FastFix on a petrol vehicle comes with a 12-month warranty. Car batteries installed on a diesel vehicles come with a 6-month warranty. The warranty is against manufacturers defects. Standard warranty terms and conditions can be found on the warranty card that we issue at the end of the car battery replacement process.

7.    How Do I Claim for Warranty** During Warranty Period? Call our Hotline at Tel: 81145500 giving us your original FastFix invoice/receipt number and date of original installation. For full details, click here to go to our Warranty Claim page.

8.    Do You Issue Official Receipts? Yes. FastFix is a ACRA registered company and we issue official receipts for all car battery replacements.

9.    What Car Make/Models Do You Service? All popular makes and models. We serve all popular and common makes and models of vehicles from sedan cars to SUVs, MPVs, vans and even lorries. We are familiar with all the Japanese, Korean and continental makes. These include Alfa Romeo, Audi, BMW, Chevrolet, Citroen, Daihatsu Dodge, Ferrari, Fiat, Ford, Geely, Hafei, Honda, Hyundai, Jeep, Kia, Lexus, Mazda, Mercedes, Mini, Mitsubishi, Nissan, Opel, Perodua, Peugeot, Proton, Renault, Saab, Subaru, Suzuki, Toyota, Wuling, Volkswagen, Volvo.

 

Check out our Step-by-Step Guide so you know exactly what to expect when you call us.

 

**Please refer to terms and conditions on warranty card**